Shipping & returns information
We want your Ashira experience to be as smooth as possible. Here you'll find everything you need to know about receiving your lovely new clothes and jewellery, and what to do if something isn't quite right.
When can you expect your order?
Orders are dispatched within 1-2 business days of purchase, and customers will receive tracking information once their parcel is on its way via mail. We aim to get your beautiful Ashira pieces to you swiftly!
How to return an item
Should you need to return something from Ashira, the process is simple. Customers have 14 days from receiving their order to request a return. To start a return, please contact us at ashirafashionstore@gmail.com with your order details. Items must be unworn, unwashed, and have all original tags attached to qualify for a refund. Return postage is the customer's responsibility unless the item is faulty or incorrect. Once we receive the returned item, refunds are processed within 7 working days.
Return conditions & timeframe
Items must be returned within 14 days of the delivery date to qualify for a refund. To ensure a smooth return, items must be unworn, unwashed, and free from any marks, with all original tags still attached. Unfortunately, returns outside this 14-day window cannot be accepted. We appreciate your understanding and cooperation.
Refunds & exchanges
"Once we receive your returned item, refunds are issued to your original payment method within 7 working days. Please note that original postage costs are not refunded. If you'd prefer an exchange for a different size, colour, or item, just let us know when you contact us and we'll do our best to arrange it, subject to availability. Your satisfaction is important to us!"